When you order from us online, you are entitled to a cooling off period after dispatch, when you can return your goods without any penalty. Our cooling off period is 30 days, which includes any statutory cooling off period. This period starts the day the contract is agreed (i.e. you receive an email from us saying we have dispatched your order) and ends 30 days after the day following delivery of the goods. Certain items are excluded from the cooling off period guarantee, unless we are at fault. These are personalised or engraved items.
If you wish to return goods you have a duty to keep them in your possession and to take reasonable care of them until you return them. Goods must be returned in their original condition, including immediate packaging, within the cooling off period. Our returns policy does not affect your statutory rights.
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